The Nigeria Communication Commission (NCC) instructed that telecommunications companies in the country must make sure that unused data by subscribers are rolled over in subsequent subscriptions.
The commission gave the instruction on Thursday, September 17, in a statement delivered via its spokesperson, Ikechukwu Adinde, Premium Times reported.
“The commission hereby wishes to restate that its direction of June 2018 to service providers to commence implementation of data rollover from 26 June 2018, remains in force,” the NCC said.
It advised telecommunication companies to on a regular basis apprise their subscribers on the procedures and processes for data rollover.
According to the agency, the conclusion on the directive was reached at its regular bi-annual meeting with senior executives of telecommunication companies on complaints management.
It disclosed that the virtual meeting focused on consumer relations and complaint management processes.